FAQ
Can I cancel my order?
You can cancel your order before it has been dispatched by emailing us directly at hello@glimmora.com.
Can I amend my order once it has been placed?
If you need to make changes to your order, please email us at hello@glimmora.com as soon as possible. We'll do our best to accommodate your request.
How much do you charge for shipping?
- We do not charge for the UK and Irish orders.
- We charge €6.90 for Europe orders.
- We charge €11.90 for international orders.
When will I receive my order?
- Ireland & The UK: Expected delivery in 1-2 days
- Europe: Expected delivery in 2-3 days
- International: Expected delivery in 5-7 days
What should I do if I haven't received my order?
If your order is delayed, especially during busy periods, please email us at hello@glimmora.com for assistance.
Where is my order confirmation?
Order confirmation emails can sometimes end up in your spam/junk folder. If you haven't received your confirmation email, please check your spam folder first. If it's not there, contact us at hello@glimmora.com.
What should I do if an item is missing from my order?
If you find an item missing from your order and you haven't been notified about a delay, please contact us immediately at hello@glimmora.com.
Who should I contact if I have questions about an existing order?
For any questions regarding an order you've already placed, please email us at hello@glimmora.com.
Is it safe to order online?
Yes, ordering from our website is secure. We use Shopify Payments for processing transactions, which are encrypted with SSL technology. For more details on how we protect your personal data, please review our Privacy Policy.
How do I know you received my order?
You will receive a confirmation email once your order is placed. If you don’t receive it, please contact us to verify your order status.